Frequently Asked Questions

1. What makes Aussie SunMate different from regular sunscreen?

Aussie SunMate is made for active lifestyles. Our sports sunscreens are designed with a non-greasy, non-sticky feel, so you can focus on the game, training session or outdoor adventure without that heavy sunscreen feeling.

2. Which sunscreen is right for me?

We have options for different sports and lifestyles:

• Football & Rugby SPF50+: For players, training sessions and long days on the field.
• Tennis & Cricket SPF50+: For racquet sports, cricket and outdoor training.
• Kids All Sports SPF50+: For active kids who love playing outdoors.

Choose the sunscreen that best suits your activity and follow the directions on the product label.

3. Does Aussie SunMate offer SPF50+ protection?

Yes! Our sports sunscreens provide SPF50+ broad-spectrum sun protection. Apply as directed on the label and remember that sunscreen is just one part of sun safety. Hats, protective clothing, shade and regular reapplication are important too.

4. Is Aussie SunMate suitable for sport and sweaty conditions?

Our sunscreens are designed for active lifestyles and offer sweat resistance and 4-hour water resistance, as stated for our products. Reapply according to the label, particularly after swimming, sweating or towel drying. No sunscreen is completely sweatproof or waterproof.

5. How do I apply sunscreen correctly?

Apply sunscreen liberally and evenly to exposed skin before heading outdoors, following the timing and instructions on your product label. Reapply frequently as directed, especially after swimming, sweating or towel drying. Don't forget commonly missed areas such as your ears, neck and the backs of your hands.

6. Do you offer free shipping?

Yes! Aussie SunMate offers free Australian shipping on qualifying orders of $65 or more. Shipping charges for orders below the threshold are calculated at checkout.

7. How long will my order take to arrive?

Delivery times can vary depending on your location, the shipping service and any delays with the carrier. Check your order confirmation and tracking details for the latest updates. If your parcel is taking longer than expected, contact our team for assistance.

8. Can I change or cancel my order after placing it?

Contact us as soon as possible at aussiesunmate@aussiesunmate.com.au if you need to change or cancel an order. We'll do our best to help, although changes may not be possible once your order has been processed or dispatched.

9. What Aussie SunMate bundles are available?

We offer bundle options for individuals, families, teams and larger groups. Depending on availability, you can choose the Sun Safe Family Pack, multi-bottle packs and bulk options. Bundles are a convenient way to stock up for sport, school, training and outdoor activities.

10. Can I mix and match different sunscreen products in a bundle?

Yes! Our mix-and-match options are designed to help you choose the sunscreen types that best suit your needs. Check the specific bundle listing for the available products and selection options before placing your order.

11. Can I order 25–100 bottles for a club, school or team?

Absolutely! For bulk orders of 25–100 bottles, contact us for pricing. We'll help you enquire about an order suited to your club, school, team or organisation.

Email: aussiesunmate@aussiesunmate.com.au

12. Do you offer subscriptions?

Subscription options may be available on selected products, allowing you to arrange repeat deliveries rather than reorder each time. Check the product page for the available subscription frequency, pricing and terms before subscribing.