Returns & Refund Policy
At Aussie SunMate, we want you to be happy with your purchase. If you’re not completely satisfied, we accept returns and exchanges within 14 days of receiving your order.
Change of Mind Returns
We accept returns for change of mind, provided:
- The product is unused and in its original condition.
- The product is returned in its original packaging.
- The return request is made within 14 days of receiving your order.
- Return postage costs are the responsibility of the customer.
Faulty or Damaged Products
If your product arrives damaged, faulty, or defective, please contact us as soon as possible. We may request photos or other information to assess the issue.
If the product is confirmed to be faulty or damaged, we will arrange an appropriate remedy in accordance with Australian Consumer Law.
Exchanges
We accept exchanges within 14 days of delivery, subject to product availability. The product must meet the applicable return conditions.
Return postage for exchanges is the responsibility of the customer.
How to Request a Return
To request a return or exchange, please contact us through our Contact Us page with your order number and details of the product you wish to return.
We will provide instructions for returning your item.
Refunds
Once your returned product has been received and inspected, your refund will generally be processed within 7 days.
Refunds will be made to the original payment method where possible.
There are no restocking fees for approved returns.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product is faulty, unsafe, doesn't match its description, or otherwise fails to meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.
Questions?
Please contact us through our Contact Us page and our team will be happy to assist.