Shipping Policy

Last updated: 22 October 2026

At Aussie SunMate, we want to get your sun protection essentials to you as smoothly as possible, so you can spend less time waiting and more time enjoying the outdoors.

1. Shipping Locations

We currently offer shipping within Australia. Shipping availability may vary depending on your delivery address.

2. Shipping Costs

• Free Standard Shipping: Available on Australian orders totalling over $100 after discounts.

• Orders of $100 or less: Standard shipping fees are calculated and displayed at checkout.

• Express Shipping: If available, express shipping charges will be shown at checkout.

Shipping promotions cannot be combined unless otherwise stated.

3. Order Processing Times

Orders are generally processed within 1–3 business days after payment has been confirmed. Processing times may be longer during sales, public holidays or periods of high demand.

Orders are not generally processed on weekends or public holidays.

4. Estimated Delivery Times

Delivery times depend on your location and the shipping provider.

• Metro areas: Typically 2–5 business days after dispatch.

• Regional and remote areas: Typically 5–10 business days after dispatch.

These are estimates only. Delays may occur due to weather, courier disruptions, peak periods or other circumstances outside our control.

5. Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email with your tracking details once your order has been dispatched. You can use these details to follow your delivery.

6. Incorrect Delivery Details

Please check that your shipping address and contact details are correct before completing your order. If you notice an error, contact us as soon as possible at aussiesunmate@aussiesunmate.com.au.

We cannot guarantee that address changes can be made once an order has been processed or dispatched. Additional charges may apply if a parcel must be resent due to an incorrect address supplied by the customer.

7. Delayed, Lost or Damaged Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate with the shipping provider.

If your parcel arrives damaged or your order is missing items, contact us with your order number and any relevant photos.

Your rights under the Australian Consumer Law remain unaffected by this policy.

8. Contact Us

If you have questions about shipping or your order, please contact us:

Aussie SunMate
Email: aussiesunmate@aussiesunmate.com.au
Phone: +61 468 926 835
Address: 39 Albany Street, Crows Nest NSW 2065, Australia

We’re here to help you get ready for your next outdoor adventure!